What counts as an electrical emergency?
A genuine electrical emergency includes complete power loss, burning smells, sparking sockets or wiring, circuits that won't reset, or any fault that poses an immediate risk to safety. If in doubt, call us and we'll help you assess the situation.
What should I do while I wait for an electrician?
If there's a burning smell or sparks, turn off the main switch at your consumer unit if it's safe to do so. Don't touch damaged wiring or attempt to fix the fault yourself. Keep others away from the affected area.
Do you charge extra for out-of-hours call-outs?
Yes, out-of-hours rates apply in the evenings, on weekends and on bank holidays. We'll always be upfront about the cost before we start any work.
How quickly can you get to me?
Response times depend on your location and current demand, but we aim to get to genuine emergencies as quickly as possible across Darlington and the surrounding North East area.
Do you cover areas outside Darlington?
Yes — we cover Darlington, Stockton-on-Tees, Middlesbrough, Newton Aycliffe, Durham and the surrounding North East. Call us to confirm your area.
